A robot in RPA (Robotic Process Automation) is a collection of software codes, which can do certain business processes done by humans. RPA robots or bots are preferred for such processes because they work 24/7, they are super fast, and have negligible operational costs.
The tasks must be repetitive, rule-based, and routine. In that regard, an RPA robot is quite different from the physical AI robots we see in Sci-Fi movies. Read on to learn more about RPA bots.
Most websites have a chat feature operated by a bot. The chat robot can answer basic questions from customers regarding a company’s products and services, where to find them on the site. That frees-up human employees to deal with more advanced customer issues and complaints.
When you search for something on Google, Bing, Yahoo, and other search engines, bots generate the results you see. The bots follow a set of rules to decide which sites make it to the list, and which ones do not qualify.
However, humans, who continuously test and analyze the results and customer responses, make the rules and provide the resources the bots use.
Large organizations use bots to manage emails received, which helps to improve their customer service. Instead of having a person waste valuable time going through the inbox, a robot can do that 24/7. It can delete junk mail, and highlighting urgent emails from paying customers. The bots also send automated replies, which can help to manage customer expectations.
RPA robots reside in computer programs and do not have a physical presence. Therefore, bots are simply bits of specialized code that can be added to a program, to eliminate the need for human inputs.
Unlike fully-fledged computer programs, bots have to be added or installed to an existing program. That allows the bots to interact with programs, the same way a human would through the program’s interface. Moreover, to use RPA bots, there is no requirement to upgrade the existing computing platform.
Bots work by executing existing commands in a program, to achieve the same outcome that a human would achieve using the same commands. That is why they work on rule-based, repetitive and routine tasks only. However, unlike humans, they do not face physical limitations that humans face.
For example, they can click or type commands super faster, and at a much lower cost. That makes RPA bots super-efficient and “cheap workers.” Bots can serve customers directly by answering their queries through an interface. They can also work behind the scenes, requesting, serving, sorting, and organizing data.
Any organization can benefit from the use of RPA bots, and free up their skilled workforce for more challenging tasks. Bots can cut down on manual labor, streamline operations, and serve customers fast and efficiently; the overall outcome is increased productivity and profits.