Contact Us - ByteScout

Contact Us

Customer Support

If you are looking for customer support, please click here (online contact form, PREFERRED) or send an e-mail to SUPPORT@BYTESCOUT.COM

IMPORTANT: we reply to all incoming messages!

When you submit a new request (or send us an e-mail) we will send a confirmation back to your e-mail address within the next 5-10 minutes.

Sometimes our emails may be caught by your “Spam Protection” tool, or may be automatically sent to your “Junk” folder: please be sure to check those locations if you don’t receive the confirmation email.

To manage your previously submitted requests please login here


Frequently Asked Questions

Check our Knowledgebase

or Product Licensing FAQ


Are you a software developer

then please also check source code samples on GitHub

If you still need help then please Submit Your Question Online (recommended)  or contact us via e-mail: SUPPORT@BYTESCOUT.COM


Our eCommerce payment providers:

We’ve selected outstanding eCommerce companies to process orders for us. Both companies have been in the Internet order processing business for nearly a decade, and both are highly respected in the industry.

FastSpring, Inc (USA)
801 Garden Street, Santa Barbara, CA 93101


Local resellers

You may purchase our products and services through a local reseller. Please check the full list of resellers here


For faster technical or pre-sales support then please Use our Support Portal at to submit your question.

You will receive a confirmation. Then one of our customer support agents will start working on your request to provide you with a detailed answer including answers for technical questions if you have any.

You can view and manage all your support requests, securely share files, receive electronic quotes, and track the status of your requests at

Secure Customer Support Portal

Our 24/7 online support portal https://SUPPORT.BYTESCOUT.COM is monitored by our customer support agents and the engineering team. All emails to and from are also tracked and registered through this system. Through this secure online customer support desk you can manage and track all your previous requests, and securely share and receive documents and files over the encrypted SSL connection. Your communications with customer support desk servers are encrypted using industry-standard HTTPS over public networks, meaning the traffic between you and servers is secure. These servers are hosted at Tier IV or III+, SSAE-16, PCI DSS, or ISO 27001-compliant facilities.

Few recent testimonials from our customers:
  • Big THANK YOU to ByteScout support! You make us feel better and better that we have chosen the right software vendor!– Jim B.
  • I thank you for the extraordinary support! – Ben (MULTISOLUTIONS)


Company Information:

Artifex Software, Inc.
39 Mesa Street, Suite 108A
San Francisco, CA 94129