Great List of Robotic Process Automation Use Cases in 2023 - ByteScout
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Great List of Robotic Process Automation Use Cases in 2023

Robotic Process Automation (RPA)

Robotics process automation is driving the 4th industrial revolution. Together with artificial intelligence and machine learning, the technologies are creating opportunities for increasing scalability, reducing errors, improving compliance, and cost savings.

The cloud can connect disconnected or discrete systems, virtualize resources, and crunch big data at fast speeds. The technologies free employees from repetitive tasks, empowering them to be more strategic and innovative in the workplace.

  1. Why Adopt Robotic Process Automation?
  2. Benefits of Robotic Process Automation
  3. RPA Use Cases in Various Industries
  4. Robotic Process Automation Use Cases
  5. Examples of Robotic Process Automation Implementation across the World
  6. Top 3 Robotic Process Automation Books to Read

In addition to routine process automation of repetitive tasks, robotic process automation tools can provide actionable insights into what has occurred, what’s happening, and what’s yet to take place.

Check this video to learn about the most common robotic process automation use cases:

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By 2025, the robotic process automation (RPA) market is expected to hit $3.97 billion, growing at a 31.1% CAGR rate within the duration. With these technologies, companies are able to overcome various challenges and meet the expectations of their consumers.

Instead of replacing employees, robotic process automation implementation improves the employee experience. It enables businesses to focus on more critical business functions.

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Why Adopt Robotic Process Automation?

Businesses and the environments where they operate continuously change. Therefore, it’s important for enterprises to evolve their sales, product, marketing, and other business processes to keep up with the changes. Continuous evolution keeps the business relevant and ensures it continues to grow.

Most businesses use many standalone (disconnected) IT systems to perform their operations. When a change occurs in business processes, updating the disconnected systems becomes difficult due to time, budget, and deployment complexity constraints. Therefore, enterprise processes don’t map the IT system’s technical processes.

Companies hire human workers to fill in the gap between business processes and IT systems to help overcome the organization and technology gap. For example, the introduction of 50% advance payments in the sale process to book products or services means a human worker has to confirm invoices and payment details manually if the change isn’t reflected in the IT system.

Whenever a change occurs in a business process, it becomes necessary to either train existing employees or hire new ones to map the business process and the IT system. Although the solution is viable, it’s time-consuming and costly. The same applies to successful changes in the business process.

So, what are the importance or benefits of robotic process automation?

Benefits of Robotic Process Automation

Robotic process automation implementation can benefit various businesses in the following ways:

  • Automates processes in large numbers;
  • Improves business scalability because the robots don’t get tired;
  • Performs repetitive tasks to save resources such as time, hence reducing costs;
  • Gives visibility into discovering defects or bugs in real-time;
  • Configuration of RPA robots doesn’t require coding skills, meaning anybody can automate processes or set up a bot;
  • Rapidly mimics and deploys the automation process;
  • Supports accurate auditing for compliance purposes;
  • Supports effective and seamless management of build and release;
  • Tracks defects, bugs, or errors for the sprint and every test case;
  • It eliminates the need to train humans.

Despite the many benefits of RPA robots, they’re limited to application speed. Moreover, every change that occurs in the automation application, even the smallest, requires reconfiguration of the robot.

RPA Use Cases in Various Industries

Robotic process automation use cases differ in industries across the globe. Here’re a few examples of robotic process automation applications in various industries:

It’s used for:

  • Robotic process automation in healthcare supports billing, system reconciliation, reports generation, and patient registration;
  • Hiring shortlisted candidates, payroll processing, and new employee joining formalities in HR;
  • Robotic process automation in insurance supports premium information, preparation of new business and claims processing and clearance in the industry;
  • Accounting, ticket booking, and accessing passenger details in travel and logistics;
  • Quality reporting and service order management in telecommunications;
  • RPA use cases in finance and banking support discovery, cards activation, and frauds claims;
  • Calculation of sales and bills of material generation in the retail and manufacturing industries;
  • Account setup and communication, and issues processing in the infrastructure sector;
  • License renewal and address change in the government;
  • Validation of meter reading and account set up in the energy and utility industry.

Robotic Process Automation Use Cases

RPA has been adopted in various industries, such as insurance and healthcare, as explained above. Here’re a couple of RPA use cases in the life sciences and insurance industries.

Robotic Process Automation in Life Sciences

Life sciences’ operational areas feature rules-based tasks such as sales force operations and trials of clinical drugs. Therefore, the industry can benefit from robotic process automation implementation to reduce costs and improve productivity.

However, most companies in the industry are yet to adopt robotic process automation tools. This has been attributed to the stringent requirements for validation in the highly regulated industry. The few businesses that have adopted the technology are using it in the earliest phases of robotic process automation implementation.

A good example of RPA adoption in the industry is the AstraZeneca initiative that automates the “adverse event” reporting associated with tiresome manual tasks. The Patient Safety Teams of AstraZeneca manage over 100,000 similar cases across the world on a yearly basis.

The manual work involves extensive paperwork and constant communication between the company and its patients, staff, and doctors. As such, AstraZeneca has automated all follow-up activities associated with communications to reduce manual employee workloads.

The automation has also enabled it to manage pending workloads and concentrate on activities that add value to the business. As a result, it has reduced costs and improved compliance without compromising on process quality.

Robotic Process Automation in Insurance

RPA is a transformative driver that’s fueling growth in insurance at a 60.5% compound growth rate every year. The technology is being adopted in the industry at a rate of 93%. It has become a standard in the industry, unlike in other industries where it’s still perceived as a new innovation.

It helps insurance companies to reduce costs, enhance efficiencies, and assess risks in better ways. Insurance companies are also better placed to identify and mitigate fraud.

RPA use cases in insurance range from policy cancellations to automation of claims forms and onboarding, among other functions.

A good example of robotic process automation in insurance is Switzerland’s Zurich Insurance Group, the largest insurer in the country. It automated about 48 workflows using robotic process automation tools and reported cost savings of up to $1 billion.

The technology lowered costs related to processing claims by up to 30%. It also reduced the payment window from the industry standard of 50 days to less than 7 days.

Examples of Robotic Process Automation Implementation across the World

RPA robots help automate industries and more countries are adopting the technology with the Republic of Korea taking the lead.

Robotic process automation trends have led to increased implementation of the technology. As a result, there are increased robotic process automation jobs in the USA and other western countries.

Although Australia doesn’t appear in the top 10 most automated countries worldwide, robotic process automation in Australia will hit $5 billion by 2024. Here’re some nations that have made it in the top 5 automated countries worldwide.

  • Germany adopts 309 industrial robots for every 10,000 employees in the automotive and general industry
  • Singapore adopts 488 robots for every 10,000 employees in the electronics, construction, healthcare, and other service industries
  • Japan manufactures over 153,000 robots every year but adopts 305 in every 10,000 employees
  • The Republic of Korea adopts 631 robots for every 10,000 employees in the manufacturing, automotive, and electronics industries.
  • Sweden adopts 223 industrial robots for every 10,000 employees in the manufacturing industry.

Top 3 Robotic Process Automation Books to Read

Contact us for more information on robotic process automation tools and how they can benefit your small or large business.




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