Thanks to you and your support process, we were able to complete the integration of your PDFExtractor into our product as an alternative way to extract text from PDF documents. Your process was just what was needed – addressing the couple anomalies and apparent anomalies quickly and thoroughly. As we both know, PDF text extraction is necessarily an imprecise/imperfect process that must at times rely on parameters such as DetectNewColumnBySpacesRatio to optimize results. It is encouraging that you provide access to such parameters in the API. So while it appears that we now have a solution that should work well for our customers, I am thankful for your approach to supporting your developer customers in the event that we encounter some customer-critical PDF text extraction limitations in the future.
– John B., software developer