First and foremost, we would like to extend our heartfelt gratitude to you. Your trust as our valued customer has been critical to our growth and success. Today, we have exciting news to share regarding the future of ByteScout. We are certain that the changes described here will enhance our service while maintaining the high standards you have come to expect.
Effective July 11, 2023, PDF.co and ByteScout’s business operations will be entrusted to Artifex Software, Inc. Artifex Software, Inc is based in San Francisco, California and is a subsidiary of ePapyrus, Inc, a leading global company specializing in PDF solutions.
With over 30 years of experience, Artifex Software boasts an extensive track record of delivering robust PDF technologies, including the renowned open-source solutions Ghostscript and MuPDF. Artifex Software has provided their services to a range of notable companies, including Google, Oracle, and Intuit, just to name a few. Most importantly, this change in management will in no way affect your day-to-day services or our commitment to your success.
Our primary goal during this transition is to ensure continuity, allowing you to use the same tools, resources, and services you depend on without interruption. And as stated, you can anticipate the same standards of service with Artifex Software now operating and handling your services. While your invoices will bear the name of Artifex Software, this is only an administrative change and will not affect your services or support.
We understand and appreciate the trust you have in the ByteScout.com and PDF.co platforms and will continue to uphold this trust by maintaining these brand names and the quality of service associated with them.
This new chapter unites Artifex Software’s deep experience and expertise in the PDF solution business with the innovative technologies of ByteScout. While this merger promises exciting opportunities for enhanced solutions, we want to reiterate that your experience as our valued customer remains our top priority.
If you have any questions or concerns, please do not hesitate to reach out to our customer support team at firstname.lastname@example.org. We are here to ensure this transition is smooth and worry-free for you.
Thank you again for your continued trust and support. We are excited about the future and look forward to serving you under this new and promising arrangement, without any changes to the outstanding service you have come to expect from us.
ByteScout and Artifex Software, an ePapyrus Company